Guest Behaviour, Safety and Security Policy
This Policy applies to all guests on board, the first named person on the booking and all persons detailed on a booking. In this Policy, references to “guest” “you” and “your” include all guests, the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred and “Tradewind Voyages”, “we”, “us” and “our” means Tradewind Voyages UK Limited, a company registered in England and Wales with company number 12450468, of registered office 22 – 26 High street Hadleigh, Suffolk, IP7 5AP.
**All guests must read, agree and comply with this Policy**
Our team, both on board and ashore work to the same values; to act as one team to ensure our guest’s voyages work well and are enjoyable. We do not force a charge for gratuities and we always strive to offer the best levels of service at every touch point. Offering the highest standards of dining, accommodation and entertainment. The ambience on board is relaxed, casual, elegant and without unnecessary formality but we do like to ensure that all of our guests behave and remain safe and secure in accordance with this Policy.
This Policy is broken down into the following sections:
- GUEST BEHAVIOUR
- GUEST SAFETY
- GUEST SECURITY
- ADDITIONAL INFORMATION
- BREACHING THIS POLICY
- CONTACT US
Tradewind Voyages are very happy to welcome you on board your voyage and we hope that you will enjoy an adventure like no other.
Being part of our voyage, you may enjoy meeting our other guests from a vast array of backgrounds and cultures, offering you a chance to socialise on board. We would like to ensure that everyone on board has a common understanding of the behaviour, safety and security we expect and which must be complied with on our voyages. That is the purpose of this Policy, setting forth standards for all guests whilst on board, inside terminals, at ports, during excursions and in your cabins.
This Policy is a guide to help all guests, however, it is not exhaustive and there are likely to be other behaviour safety and security issues that are not specifically addressed here. If you have any specific questions about these, please see our contact us section. The final decision on all behaviour, safety and security issues will be that of the master and/or Captain. Where necessary, to ensure the safety and security of all guests, including where a guest is not acting in compliance with this Policy, the master and/or Captain is able to take appropriate action.
ADDITIONAL LAWS AND POLICIES
It goes without saying that, in addition to this Policy, all guests are expected to comply with the applicable laws, regulations and codes of all destinations on the voyage.
The fare includes full board, accommodation, entertainment on board the vessel, Wi-Fi-access, gratuities, service charges, use of gym and marina and selected beer/wine/soft drinks with lunch and dinner in the main restaurant. Certain cabin categories include further items/services – please see our website for further details at www.tradewindvoyages.com. All elements are subject to availability at the time of booking.
From time to time we may host conventions, conferences or seminars which will not affect the overall normal day-to-day operation of the vessel, however there may be occasions when certain facilities are unavailable to you whilst these events take place. Where such conventions, conferences or seminars are taking place, please be considerate to our other guests and pay close attention to this Policy.
Any updates to this Policy are available for review at tradewindvoyages.com.
Failure to comply with this Policy will result in the Consequences set out in Section 6 below.
2. GUEST BEHAVIOUR
All guests are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. It is a condition of boarding and remaining on board our vessel(s) that all guests throughout their stay comply with this Policy. During your voyage it is necessary that you ensure that all members of your party abide by the authority of our representatives and the vessel’s master and/or Captain.
Inappropriate/abusive behavior and language is not permitted. This includes (but is not limited to) uninvited theft, physical contact, solicitation, violence, harassment, use of fake/false identification or documentation, vandalism, underage actions (please see table below), providing alcohol to those under the allowed age (please see table below) or providing any facility to a guest not of the required age, possession of illegal substances/items, placing materials (please see section below) anywhere on the exterior of the vessel, placing materials or adhesives anywhere on the interior of the vessel (including cabins, corridors, etc.) which may be deemed by vessel management team as inappropriate, or any other conduct our representatives and the vessel’s master and/or Captain deem illegal or offensive. Abusive and/or offensive language on board the vessel which is directed toward anyone including guests, crew members, governmental officials or others is strictly prohibited.
Unsafe behavior is not permitted. This includes (but is not limited to) sitting, standing, lying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with vessel’s equipment, facilities or systems. Guests may not enter or access any area that is restricted and for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.
Public nudity is not permitted. Guests must be appropriately attired (including while on balconies if visible to others on board, on other vessels or ashore). Topless sunbathing is not permitted.
Radios, boom boxes, speakers and amps are not permitted.
Roller blades, heelies, roller skates, skateboards, scooters, surfboards, bicycles, drones and other remote controlled aerial devices may not be used on board.
OUR CREW MEMBERS
Our crew members strive to be helpful and friendly and will do their very best to ensure your voyage is as enjoyable as possible. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialise with Tradewind Voyages guests beyond their professional role, and are not permitted to be in guest cabins, except for the performance of their duties. Guests are not permitted in any restricted or crew area of the vessel, including crew cabins and corridors.
For the comfort and enjoyment of our guests, our vessel is designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an on board environment that also satisfies smokers, we have a designated smoking area. Cigarette, cigar, e-cigarette and pipe smoking is permitted only in the designated area. You will find smoking signs within the smoking area and ashtrays will be provided for use. Ashtrays must be used. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard.
The management team on board the vessel reserve the right to enact curfews on an individual, group members, groups or vessel-wide basis, if in the sole judgment of the vessel’s master and/or Captain, such steps become necessary to ensure guest or crew safety.
Check-in details will be sent to you with your final documents, before the departure date.
In order to facilitate the embarkation process and the processing of your boarding documents, all guests are requested to complete the online check in process before travelling to their embarkation point.
All guests must be checked in and on board the vessel no later than one hour prior to the departure time noted on their booking documents or they may not be permitted to go on board. Any late-arriving guest may join the vessel at an approved port of call in the scheduled itinerary.
We recommend that guests arrive at our terminal no later than two hours prior to the scheduled embarkation time printed on your voyage documents.
For purposes of this Policy, a minor is defined as anyone under the age of 18. Parents and guardians are responsible for the behaviour, actions and appropriate supervision of their accompanying minor(s) throughout their voyage.
This obligation applies during transfers to and from vessels, inside terminals, while on board, at our ports of call, during shore excursions and at our private destinations and at all points of your voyage with us. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s). Under no circumstances shall a parent or guardian of a minor disembark the vessel without their accompanying minor(s) nor a minor without responsible adult supervision.
Minors are subject to all other terms of this Policy.
Guests are expected to be responsible for their actions at all times. Consuming alcohol to excess impairs judgment and reduces the ability to recognise and avoid potentially dangerous situations, especially when on board the vessel. Guests who choose to consume alcohol must do so responsibly.
The vessel’s staff / management team may refuse to serve alcoholic beverages to any guest(s) who does not consume alcohol responsibly. The management team may request proof of a guest’s age to verify that they are entitled to consume alcohol pursuant to this Policy. Any guest who violates this alcohol policy will be considered for action under section 6 of this Policy.
Guests are permitted to bring alcoholic beverages on board for their own consumption in cabins/suites.
No guest under age 18 may possess or consume alcohol at any time while on board the vessel.
Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly, in accordance with the laws of the country which they are in and retain their ability to recognise and avoid potentially dangerous situations when they return to the vessel.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while on board; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this Policy.
3. GUEST SAFETY
INITIAL SAFETY DRILL
Safety and security are everyone’s responsibility, including staff / management team and all guests. All guests must attend the mandatory muster drill taking place at the beginning of each voyage, and follow all other safety instructions issued by the master and/or Captain, security or the management team.
If you become aware of an injury to yourself, an injury to another guest or of unsafe or possibly illegal or life-threatening behavior during your voyage, you should immediately report this to the vessel’s security or other management team. This may be done by seeking the assistance of a crew member. If you do not immediately report an injury or unsafe / illegal / life threatening behavior this delay may cause the personnel on board the voyage or any other relevant persons to be unable to effectively respond to the situation or injury.
A reporting delay may also cause the vessel to be unable to properly preserve information or evidence and may cause a delay in notifying the proper law enforcement or other Government officials where this is necessary.
DISABILITIES AND MEDICAL REQUIREMENTS
Please note that Golden Horizon does not have elevators or ramps and access to land is often via the ship’s launches. In addition, we will not be able to accommodate wheelchairs or other mobility aids on the ship.
You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. If any member of your party is affected by any condition (medical or otherwise) that might affect their, or any other guests’ enjoyment of the voyage, you must advise us about this before the time of booking so that we can try to advise you as to the suitability of your chosen arrangements and/or making the booking. You must also promptly advise us if any medical condition or disability which may affect any member of your party’s voyage which develops after the booking has been confirmed. We may require you to produce a doctor’s certificate certifying that such member of your party is fit to participate. Acting reasonably, if we are (i) unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking, or (ii) if you did not give us full details at the time of booking or have not promptly advised us if any medical condition or disability which develops after the booking has been confirmed (including details of pregnancy – please see below), we will cancel your booking and impose applicable cancellation charges when we become aware of these details.
Those guests who are aged 75 or over at the date of disembarkation will need to provide a Doctor’s letter or certificate confirming they are medically and physically fit to travel and can be accommodated safely on Golden Horizon. This letter or certificate will need to be presented on the day of embarkation
We cannot accept guests who will have entered their 24th week of pregnancy before the end of their voyage.
To ensure a healthy sailing, we may request guests complete a short questionnaire in advance or at the port of embarkation to confirm if they are suffering from or showing symptoms of gastrointestinal or coronavirus type illness or other illnesses that spread easily from one person to another. We also reserve the right to conduct such medical tests as may be appropriate. We have a medical facility on board our vessel and strongly recommend you visit the facility if you are feeling unwell when on board. You should not come on board if you are feeling unwell and should visit the medical office in such circumstances. Where necessary, if your condition is deemed contagious, we may have to confine you to your cabin to avoid the spread of your condition. Non-compliance with the instructions of the medical personnel is contrary to our Policy and could lead to your removal from the vessel at the next port of call in which case we will have no further liability to you or to any member of your party. If you have failed to give proper notice of any assistance or needs you require then in accordance with Regulation EU 1177/2010 we reserve the right to refuse to allow you to travel. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the vessel or port infrastructure makes it impossible to carry out the embarkation, disembarkation or carriage of you or a member of your party in a safe and operationally feasible manner.
You must ensure that you bring an adequate supply of any medication they require for the entire duration of your voyage. The vessel’s medical centres may not have a supply of any needed medication and not all medication will be available in all ports of call. You should not pack medication in checked luggage to ensure you always have immediate access if needed.
Whilst there is a qualified doctor on board it is your responsibility to (where necessary) seek medical assistance during the voyage. Please note that the vessel’s doctor is not a specialist and the medical centre is not to the same standards as a land based hospital. In the event of illness or accident on board, guests may have to be landed in order to carry out medical treatment.
The bringing aboard of any medical equipment must be confirmed with us, in writing, at the time of booking or as soon as the need for such equipment is established if this is after booking. Please contact email@example.com.
No cabin on board shall be occupied by any person other than the guest booked into that cabin.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your travel or other appropriate insurance fully covers all your requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Guests are strongly encouraged to wash their hands with soap and hot water at regular intervals throughout each day, after using the restroom and before eating or handling food for at least 20 seconds.
GUEST ILLNESSES AND ISOLATION
We follow practices and maintain policies that seek to prevent illnesses from affecting our guests, especially in light of the recent Covid-19 pandemic. This is in your interests and to ensure that you are safe.
In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhoea or vomiting, or any strain of the coronavirus, or know of someone experiencing these symptoms on board or at home within 14 days of your departure date, you must advise:
- your doctor and us if this is realised pre-departure; and/or
- the medical staff immediately, if this is realised whilst you are on board.
This will allow the management team or representatives to take steps to reduce the chance that your illness will spread to others on the vessel. Failure to immediately report a contagious illness to the vessel’s medical staff, greatly increases the likelihood that the illness or disease will be able to spread and is a violation of this Policy. In the event of a contagious illness, the vessel’s crew will take steps to curtail its spread to other guests, including if necessary, the actions listed under section 6 of this Policy.
4. GUEST SECURITY
Our luggage allowance is restricted by cabin space and weight (23kg per guest, maximum 2 pieces), and must be stored in your cabin. All luggage must be labelled with your name, vessel name, cabin number and sailing date. You must not pack in any luggage or bring on board any dangerous or illegal item which include, but are not limited to firearms, weapons and/or ammunition; knives, open razors and /or scissors; illegal narcotics, drugs and/or substances; candles & incense burners; anything using a naked flame; electrical and household appliances containing heating element(s) (including irons, clothes steamers, heated blankets, water heaters, coffee makers, hot plates, heating pads, humidifier, electrical extension cords etc.); pepper spray and self defence weapons; dangerous and/or flammable chemicals; flammable liquids and explosives (including fireworks and flares); handcuffs and/or restraining devices; compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans; alcoholic drinks; and/or hookahs.
We may also specify other inappropriate items which you must not bring with you. If we or the master and/or Captain of the vessel have reason to believe that any cabin may contain anything which should not have been brought on board, we or an authorized officer have the right to search the cabin and seize any such items and may also contact law enforcement.
You must ensure that you are fully aware of the content of your luggage; you do not (and will not) leave your baggage unattended from the time when you pack it; and you do not (and will not) accept items from other guests.
In the interest of international security and safety at sea, the voyage and all guests on board, you agree and consent to any searches being made of your person, cabin, luggage, other property and/or valuables whether this is completed physically, by way of screening, scanning or otherwise, by any representative, security, master, captain, agent or independent contractor of any Supplier, at any time during your voyage.
The safety and security of our guests are highly important. The vessel’s management team may search any guest, cabin and/or luggage with or without notice. We have the right to confiscate any articles carried or contained in any luggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the security of the vessel or any of the persons on board.
We reserve the right, without liability whatsoever, to disembark, quarantine, refuse passage, deny service of alcohol to, restrain or confine to a cabin or any other area, any guest whose physical or mental condition, or behaviour, or the physical or mental condition or behaviour of any person in the care of guest, considered in the sole opinion of the representative, vessel management team or the doctor on board to constitute a risk to the guest’s own well-being or any other guest, crew member or person, or to the safety of the vessel. We shall not be required to refund any portion of the fare paid by any guest who must leave the voyage prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for medical care expenses, meals, lodging, return transportation or other expenses incurred by such guest. Weapons are prohibited and will be confiscated. We have a “zero tolerance” policy toward any illegal activity.
PHOTOS AND CCTV
For the safety and security of guests and in line with international standards we use CCTV on board the vessel.
ANIMALS AND PETS
Animals and/or pets other than recognised assistance animals (please see below) are not permitted on board under any circumstances, unless granted permission by us in writing. Any such animals and/or pets brought on board without permission will be taken into custody and arrangements will be made for the animal to be landed at the next port of call and the guest shall be liable for the cost of disembarking any such animals and/or pets and/or any fines.
Whilst the management team will take reasonable care in relation to the animals and/or pets in custody, they are not liable to the guest in respect of any loss or injury to the animals and/or pets whilst in the management team’s possession/custody.
Recognised assistance dogs and/or other animals are subject to and must comply with international, national and any EU Regulations regarding health, inoculations, training and travel. It is the responsibility of the guest to ensure all necessary papers have are in place, check the position prior to the voyage and to be satisfied that the assistance dog/animal can be carried to the ports of embarkation and disembarkation. Guests must be able to provide valid documents relating to their assistance dogs and/or other animals, required by the authorities in the departure, arrival or transit country, including in particular passports, health and vaccination certificates and entry or transit permits.
There are no veterinary facilities available on board the vessel and the land based veterinary facilities may not be equipped to the same standards as those available at their normal place of residence.
5. ADDITIONAL INFORMATION
|Activity / Facility||Minimum Age Requirement|
|Purchase of Alcohol||18|
|Purchase of tobacco||18|
For purposes of complying with the minimum age requirements a guest’s age is established upon boarding at the beginning of the voyage. If a guest celebrates their birthday during the voyage, and thereby becomes of age for any of the above, the guest may thereafter ask the Chief Purser to modify vessel’s records for the remainder of the voyage.
FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE ADVICE
You are responsible for making yourself aware of Foreign, Commonwealth and Development Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign, Commonwealth and Development Office to avoid or leave a particular country may constitute Events Beyond our Control as set out in our Booking Terms and Conditions.
JURISDICTION AND APPLICABLE LAW
This Policy and any agreement to which they apply are governed in all respects by English law. Both parties agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
Any valuable and important items should be carried by hand and not packed in your luggage and once on board, should not be left unsecured in your cabin or elsewhere. Cabins have safes for the keeping of valuable and important items and should be used.
In the event of loss of or damage to such valuables the carrier shall only be liable up to the limits provided in of Article 8 of the Athens Convention. The use of cabin safes is not depositing valuables with the vessel.
PAYMENTS FOR ON BOARD EXTRAS
Any purchase of extras on board such as alcohol or medical attention, must be settled in full, before you leave the vessel, in any currency requested by the on board staff / management team.
6. BREACHING THIS POLICY
If in our opinion or in the opinion of any member of staff, management team, manager or any other person in authority, your behaviour or that of any member of your party is not in compliance with this Policy or is causing or is likely to cause distress, danger or annoyance to any other guests or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right, without prior notice, to refuse to allow you to travel on our vessel and to terminate your booking with us immediately. You may then be left at any port or place at which the vessel calls without us incurring any liability. We will have no further obligations to you and/or your party. No refunds for lost voyage arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or the members of your party may also be required to pay for loss and/or damage caused by their actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by any member of your party. Full payment for any such damage or losses must be paid directly to the Cruise Manager or other supplier prior to the Disembarkation Date. If you or any member of your party fails to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of the actions of any member of your party together with all costs we incur in pursuing any claim against you or any member of your party.
Where sufficiently severe, failure to act in accordance with this Policy, or if a guest’s presence on board creates any other concern for safety or security, this may also result in:
- The opportunity to dispose of any prohibited item prior to boarding;
- Confiscation of items (which may be turned over to law enforcement authorities);
- Removal of certain on board facilities or activities, which may include being confined in a holding cell;
- Denial of boarding on the current or any future voyage with Tradewind Voyages;
- Reporting incidents to government/law enforcement authorities, where appropriate; and/or
- Intervention by security, cruise or vessel management team or law enforcement.
Guests removed from a vessel pursuant to this Policy are responsible for their own accommodation and transportation home (or other destination), at their expense. Where necessary, documentation requirements for re-entry into the guest’s home country are the responsibility of the guest.
This Policy helps ensure that all guests are able to enjoy a safe and secure voyage. We appreciate your support and compliance with this Policy.
7. CONTACT US
If you would like to get in contact us about anything raised in this Policy or any questions you may have, please email us at firstname.lastname@example.org