Frequently Asked Questions

Our Voyages Register Interest

Accessibility

Is the ship suitable for wheelchair users? Our cabins are not accessible by wheelchair and there are no elevators onboard.

Will we accept other disability aids i.e. rollators? Due to the size of the ship and lack of elevators, for the safety of all our guests, they must be able to move freely around the ship without use of a disability aid. Guests must be able to proceed unaided from the jetty to their cabin.

Alcohol

What is your alcohol policy for bringing bottles onboard? Our guests may bring alcohol onboard to drink in the privacy of their own cabin or suite.

Is there a corkage charge for drinks that guests bring on board? No

What drinks are included in my fare? Wine, beer and soft drinks are included in the main dining room during meal hours. A separate drinks menu at the bars will be available, representing good value for money.

Do you offer non-alcoholic drinks? Non-alcoholic beer, wine, low alcohol drinks and mocktails are available.

Is there a service charge on drinks? No

Air Conditioning

Is there air conditioning in guests cabin and around the ship? Yes

Children

Are children allowed on board? Yes, we welcome a limited number of children aged nine and over.

Is there a kids club on board? No

Is there a children’s menu available? No, however we will always be able to prepare something for children.

Check-In Procedure

What time can I embark? Approximately 1400-1600hrs. Dependant on your voyage – please refer to your final booking documentation.

Will food be provided upon embarkation? Yes, snacks will be available on embarkation.

Contact Information

Can I use my mobile phone during the voyage? We recommend checking with your service provider to see if your phone will work and whether there will be any additional charges. Mobile phone connection when at sea cannot be guaranteed.

Can I contact the ship directly? All ship contact information will be on final documentation.

If a guest doesn’t have access to a device to be able to email home, can they do this on the ship? Are there computers on board for guests use? No, however in the event of an emergency emails can be sent via the ships reception.

Complaints

Who do I need to speak to if I need to make a complaint on board? Please speak to reception who will contact the appropriate department.

Who do I need to speak to if I need to make a complaint once home? Please email guestservices@tradewindvoyages.com.

Currency

Do you have foreign currency exchange? We carry Euros and/or US dollars on board, depending on our voyage. Local currencies are often available in the cruise terminals or at ATMs on shore. If you plan to use ATMs, please confirm with your bank before departure that your bank card and PIN will work aboard. It’s worth telling your credit card company that you will be travelling abroad and enquiring about any transaction fees.

What if my card is lost/stolen during my voyage? You will need to contact your card issuer and also let reception know in case it has been handed in to lost property.

What currency do you use on board? GBP

Cabin Amenities

What amenities are in my cabin? All cabins have complimentary water, slippers and bathrobes, plus a hairdryer. Body products including shampoo and conditioner are also included in the cabin. Some cabin categories have additional amenities, please refer to our website for more details: tradewindvoyages.com/cabins. There is twice-a-day housekeeping service.

Are towels provided and if so are they for cabin use only or do guests need to bring their own for the pool? There will be towels for the cabin and for the pool. Guests can also take towels ashore for beach days.

Will there be tea and coffee making facilities in the cabins? Suites and deluxe cabins will have tea and coffee making facilities.

Do we supply coat hangers? Yes

What extras are included in a suite? Our suites have a separate living room with dining area, walk-in wardrobe, a second shower room and complimentary mini-bar, daily canapes and luxury suite amenities. A butler service, 24-hour room service (including service from the dining room menu during meal hours) and a complimentary laundry service are also included.

Are there ironing facilities in my cabin? For your safety, we do not have irons or ironing boards in our cabins. Laundry and pressing services are available at an additional charge. We do not have guest launderettes.

Cabin Capacity

Do you offer extra berths? Yes. Extra berths are available in our deluxe cabins for £140 per berth per night, and in our suites for £250 per berth per night.

How many guests can a cabin accommodate? Suites can accommodate 4 guests. Deluxe cabins can accommodate 4 guests as long as 2 are children due to the size of the extra bed (W: 1.35m X L: 1.90m) 0R 3 adult guests. Single cabins can only accommodate 1 guest. All other cabins on the Gallery and Marina deck can accommodate 2 guests.

Dietary

What if I have dietary restrictions? You can inform us or your travel agent at the time of booking.

What dietary restrictions do we cater for? We cater for most general restrictions, but this needs to be checked prior to booking so we can advise.

Do we cater for different diets, for example Kosher and Halal? We can; guests will need to inform us at the time of their booking as these products will need to be ordered in advance.

Can guests bring their own food on board due to a medical condition? Guests must check with Guest Services or their travel agent at the time of booking; certain destinations may have their own food restrictions.

Can guests meet with the Dining Room Manager to discuss dietary concerns? Guests can meet with the Dining Room Manager. If you have dietary requirements then please let us know at the time of booking.

Dining

Are dining tables and seating times assigned? No, you can dine whenever you like during the set meal hours.

I’m travelling with friends and we want to sit together for dinner, is this possible? Our dining room caters for larger parties. Whilst we have an open seating policy, bookings for larger parties are welcome.

What are the meal times? Meal times will be published in the ship’s daily programme during your voyage.

Dress Code

What is the dress code? During the day our dress code is casual, including shorts, jeans and comfortable shoes for walking tours. Swimsuits, brief shorts, cover-ups and sportswear can be worn in the gym, on the sun deck and in the marina. There are no ‘formal nights’ on board Golden Horizon, the evening dress code (after 6pm) is elegant casual with dresses, skirts or slacks with a sweater or blouse for ladies and trousers and a collared shirt for gentlemen.

Disembarkation Procedure

What time is disembarkation at the end of the voyage? Disembarkation will normally commence at 0800hrs and complete by 1000hrs.

What time do guests have to vacate their cabin? Guests are generally requested to vacate their cabin by 0800hrs.

Excursions

Do you offer private excursions? Private shore excursions may be available, dependant on the destination. Please check with the shore excursion office onboard during your voyage.

What happens if I change my mind and want to cancel a shore excursion? Most shore excursions can be cancelled up to 48 hours before they begin without charge. If you cancel within 48 hours, we will attempt to re-sell your ticket but there may be cancellation fees. Some shore excursions may be non-refundable, please check on booking.

When will shore excursions be available to book? Approximately 90 days prior to sailing.

Flights

Is my medication allowed into the countries I am travelling to? Some medications require authorisation from the country to which you are travelling. Please check with medical specialists before you travel.

Gym

Is there a gym onboard? Yes, Golden Horizon has a well-equipped gym that is free of charge to all our guests.

Is there a personal trainer on board? There is no personal trainer onboard.

Gratuities

Should I tip on board? Tipping is not required or expected but accepted.

Internet

Is there internet access on board? Yes, there is free internet access onboard. Wi-Fi for general browsing and email will be available in cabins and throughout public areas. Wi-Fi signal strength cannot always be guaranteed.

Laundry

Is there a laundry service? Yes, we have laundry and pressing services available on board. Charges apply for these services unless you are accommodated in a suite.

Library

Is there a library onboard? Yes, our library has a comprehensive collection of books from classics to contemporary novels and reference books.

Loyalty Scheme

Do you have a guest loyalty scheme? We are planning to launch a new loyalty scheme in spring 2021, please see website for the latest details.

Luggage

How much luggage space is there in my cabin? As a classic sailing ship, baggage space in cabins below suite level is limited. There is no facility to store baggage outside of cabins.

What will happen to my luggage when I check in? Luggage will be taken onboard for you and sent directly to your cabin.

Do I have to carry my bags off at the end of the voyage? Ship staff will take baggage from your cabin to the terminal building.

Mail

Can I send mail onboard? Yes, you can take your mail to reception and we will send this for you. Additional charges apply to send mail.

Medical

Do you have medical facilities? Yes, there are medical facilities onboard. We also have an onboard doctor and nurse. Our medical facilities are limited and not equipped for major medical procedures.

Onboard Activities

Are sports activities included? All of the watersports we offer are free of charge with the exception of diving.

Can I get involved with the sailing of the ship? Yes, Golden Horizon has two external traditional steering positions and guests will have the opportunity to sail the ship when it’s suitable to do so.

Parking

Is there parking at Harwich Port? Yes and this will be complimentary for ex UK voyages departing from Harwich. Please see your final documentation for details.

Pregnancy

Can I sail whilst pregnant? Yes, as long as your voyage ends before your 24th week of pregnancy. We recommend checking with your doctor before travelling.

Prohibited Items

What am I not allowed to bring onboard? For the full list of prohibited items, please check our Guest Behaviour, Security & Safety policy.

Payment Methods

I don’t have a credit/debit card, can I pay my final bill by cash? All final payments onboard must be made by credit/debit cards.

Photography

Will there be professional photographers on board to capture pictures at dinner or as guests board the ship on embarkation day? No

Passports

Do I need to bring my passport? Yes, a passport is required on all voyages, including any voyages Ex UK. Your passport should have at least six months validity from the date of your return.

Port Information

What time can we go ashore? Details on when guests may proceed ashore will be included in the daily programme.’

What time do we need to be back on the ship? Guests are generally required to return onboard at least 30 minutes prior to the ship’s departure time.

Room Service

Do you offer room service? All suites and deluxe balcony rooms can enjoy the 24-hour room service menu. If you are staying in a suite, you can also order lunch and dinner from the main dining room menu to be delivered to your suite during meal hours.

Smoking

What is your smoking policy? Golden Horizon is generally a non-smoking ship, but there is a designated outdoor smoking area. All other areas of the ship, including your cabin and balcony are non-smoking areas. This applies to cigarettes, e-cigarettes, cigars and pipes.

Special Ceremonies

Do you offer special ceremonies? Please contact us at guestservices@tradewindvoyages.com to discuss a special occasion.

Special Occasions

Can I celebrate a special occasion? If you’ll be celebrating your birthday, anniversary or honeymoon onboard, please let us know at the time of booking.

Shops

Is there a shop onboard? Yes, our onboard shop sells bespoke articles as well as neccessities.

Spa

Is there a spa and salon onboard? Yes, Golden Horizon has an onboard spa and salon. Beauty treatments such as massages or haircuts are available at an additional cost.

Solo Travellers

I’m travelling on my own, will there be a chance to meet other single travellers? Yes, we have 8 single cabins on board so it’s likely we will have other single travellers.

Plug Sockets

What electrical sockets are in my cabin? US and European. We will have UK adaptors available onboard.

Watersports

What watersports are available? Our free-of-charge watersports equipment include sailing dinghies, kayaks, windsurfing equipment, stand up paddle boards, snorkel gear and noodles for swimming. Diving lessons with our dive master are available at an additional cost.

Vaccinations

What vaccinations are required? Vaccination requirements vary by destination. We recommend seeking advice from your GP before you travel.